JBlog

So my phone has this slideout keyboard, right? Right. It’s great for texting, emailing … anything that involves having to type a lot. Well about 6 months ago, it started throwing random letters on the screen when I’d hit a key. Like 6-8 characters of rubbish. Sometimes it would bring up the start menu, open some random application or send a text message while I was in the middle of typing it.

It’s an intermittent problem. Sometimes I can go days without having it happen and other times it happens several times in one day. So I brought it back to the Sprint store today to have it replaced. I figure I may as well get my money’s worth for the $7 per month insurance charge.

The girl at the front desk takes my phone, brings it back to their “tech” and he brings it back out several minutes later and says he can’t get the problem to happen. Well … no kidding. It’s an INTERMITTENT problem. I can’t stop what I’m doing it and bring it in to the store when it randomly happens, but I use my phone a LOT for work email and it’s become a huge pain when the problem occurs.

Obviously, they try to get me to upgrade my phone since I’m close to the end of my contract, but I don’t want a new phone. THIS ONE WORKS JUST FINE except for that one problem.

They say they can’t do anything for me since they can’t verify that there’s actually a problem.

Looks like I’m switching to AT&T on 11/3, when my contract expires.

Thanks a lot, Sprint. I’ve bought two $400+ phones from them over the past 4 years, have had a plan that’s run me close to 100 bones per month and they’re obviously not too interested in keeping me as a customer.